1048 22 4915 4 25659 document 4915 Archived PhD Data.zip application/zip 3cd3ce5d4cb71b40714c6b1b1d3cacad MD5 168759 2024-01-16 17:52:14 http://edata.bham.ac.uk/1048/1/Archived%20PhD%20Data.zip 1048 1 1 application/zip archive public cc_by_4

Archived PhD Data.zip

data archive 499 disk0/00/00/10/48 2024-01-24 16:42:52 2024-02-08 14:07:31 2024-01-24 16:42:52 data_collection show Silvestro Lucia 0009-0003-9632-4404 10col_socs service recovery, empathy, monetary compensation, revenge desires, apology, motives SPSS software is required to read the data. This data supports the thesis entitled "An empirical investigation of the effects of empathy of apology and monetary compensation on customers’ revenge desires after double deviations" authored by Lucia Lowri Silvestro. The zip file contains the raw data from the two pre-screening studies, two pilot studies and three main studies. The research design is explained in the thesis. Details of the experimental protocols are provided in the thesis appendices and the analyses and results and outcomes of the project are provided in the thesis. Some information has been removed from the dataset to ensure anonymity of research participants and respect the privacy of participants. 2024-01-24 published University of Birmingham https://doi.org/10.25500/edata.bham.00001048 Dataset research-data@contacts.bham.ac.uk Birmingham Business School, Department of Marketing esrc PhD Studentship yes yes yes TRUE Author Silvestro Lucia lxs838@alumni.bham.ac.uk thesis http://etheses.bham.ac.uk/id/eprint/14013 IsSupplementTo For further details on processing and preparation activities view the thesis. The methodological approach included online hypothetical scenario-based experiments, in which participants responded to a series of likert type measures concerning their subsequent perceptions, emotions and behaviours United Kingdom 2021-05-24 2021-12-07